Why Answering the Phone is Your Most Important Service Strategy
In commercial roofing, conversations about dispatch and scheduling often revolve around software, truck routing, and technician availability. But the truth […]
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How to Connect & Re-Connect
We don’t connect with someone when… 1. We interrupt. 2. We don’t listen. 3. We are quick to tell our
Managing and Protecting Your Brand
Managing and Protecting Your Brand Your brand is your reputation. Each one of your team members has an impact on
Prospect Personality – When Your Prospect Buys
Prospect Personality – When Your Prospect Buys There are 4 types of Buying Personalities. You may have one or all
Roof Asset Management
Roof Asset Management Clients want their vendors to provide field services with prompt response times, quality work, creative solutions to
Building Your Brand
Building Your Brand Everyone wants a great brand. How do you build a better brand? A brand consists of recognition
Benefits of Preventive Maintenance for a Roofing Contractor and Their Customers
Benefits of Preventive Maintenance for a Roofing Contractor and Their Customers The vision of a successful Roofing Service Department
The Extra Mile and Competitive Edge
The Extra Mile and Competitive Edge Have you ever heard the phrase, “they went the extra mile”? The extra mile
A Service Culture
A Service Culture Service does not refer to a section of a roofing contractor, a department, a leak call, or
A Remarkable Service Experience
The opposite of “remarkable” is “very good”. Most would believe that the opposite of “remarkable” is “bad” or “mediocre”