Upsell Effectively
How many times have your ordered fries just because the server asked, “would you like fries with it?” How about […]
About Overselling
In the movie, Jerry Maguire, TomCruise reaches an epiphany which he must share with Renee’ Zellweger. After his LONG spiel
8 Salesperson’s traits that help you close or lose a sale
Buyers make purchasing decisions of a product or service based upon a salesperson’s traits. The following is a summary salespersons
Selling Skills – Closing
When you close, the first step is to summarize those benefits the customer accepted during the call. In other words,
Selling Skills – Probing
Probing is the skill of asking questions to gather information and uncover customer needs. There are two types of probes:
Handling Objection
Customer objections usually fall into two main categories: Misunderstandings about our product or service due to a lack of information.
Recognizing Customer Attitudes
A customer attitude toward our products/services generally falls into one of these four categories: Attitude Example: 😁 Acceptance is a
Handling Skepticism or Indifference
When a customer questions or doubts that our product will provide the benefit, we say it will, you make a
Selling Skills: Features and Benefits
Selling is a process of uncovering and satisfying customer needs. In order to do an effective job of satisfying customer
Selling by Satisfying a Need
Selling is a process of uncovering and satisfying customer needs. When communicating with a Client, we must be able to