Salesperson traits show up in how you prepare, listen and respond. Use these eight habits to review your conversations with roofing customers.
Honesty
Describe your work and limitations accurately. If you do not know an answer, say so and follow up with the correct information.
Respect
Arrive on time, listen without interrupting and leave room for questions. If plans change, tell the customer promptly.
Friendliness
Be approachable and professional. Ask how the customer prefers to communicate, and make it easy to raise a question.
Useful Solutions
Connect a suggestion to a need the customer has actually described. Explain the relevant option instead of pressuring them to meet your deadline.
Understand the Client’s Business
Ask about the property, the customer’s responsibilities and the problem they want to address. Use sales probing questions to clarify details before suggesting a solution.
Know Your Products and Services
Prepare to answer questions about the work you offer. Use current, relevant documentation and verify details before making a promise.
Take Responsibility
Acknowledge mistakes, explain the next step and follow through on agreed actions. Keep the customer informed while an issue is being resolved.
Avoid Manipulation
Give the customer accurate information and room to decide. Ask for clarification rather than using pressure or implying that agreement is inevitable.