How to Win a Commercial Roofing Bid Against a Larger Competitor
The assumption most smaller roofing contractors make is that the big guys win on reputation and buying power, and there’s […]
Client Relationships
How to Follow Up With Roofing Leads Without Annoying Them
Most roofing sales don’t die because the price was too high or the proposal wasn’t good enough. They die in
The Art of Holiday Gifting: Building Bonds with Your Clients
As the holiday season approaches, many businesses take the time to reflect on the year and express gratitude to their
Managing Client Expectations in Roofing Service
Managing client expectations is pivotal in the roofing service industry. It ensures transparency, builds trust, and enhances overall customer satisfaction.
Recognizing Customer Attitudes
A customer attitude toward our products/services generally falls into one of these four categories: Attitude Example: 😁 Acceptance is a
Why Nobody Calls You Back
Calling someone you don’t know is difficult. If you’re like most people, you agonize over what to say for an
Top 10 on Managing Email
“Please read the attached email about the email I sent yesterday in reference to flooding the system with too many
Reducing Verbal Clutter with 4 Key Steps
Join the conversation on Zoom, listen to a reality talk show, or talk to someone on the phone. In these
7 Steps on How to Handle Conflict/Difficult Conversations
1.You don’t have to have all the answers. It’s OK to say, “I don’t know”. If you can find out
Tips for Excellent Customer Service
Your Guide to Providing Excellent Customer Service Define what extraordinary really means…. Knowing what exceptional service entails is essential to