How to Win a Commercial Roofing Bid Against a Larger Competitor
The assumption most smaller roofing contractors make is that the big guys win on reputation and buying power, and there’s […]
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How to Follow Up With Roofing Leads Without Annoying Them
Most roofing sales don’t die because the price was too high or the proposal wasn’t good enough. They die in […]
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The Art of Holiday Gifting: Building Bonds with Your Clients
As the holiday season approaches, many businesses take the time to reflect on the year and express gratitude to their […]
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Managing Client Expectations in Roofing Service
Managing client expectations is pivotal in the roofing service industry. It ensures transparency, builds trust, and enhances overall customer satisfaction. […]
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Recognizing Customer Attitudes
A customer attitude toward our products/services generally falls into one of these four categories: Attitude Example: Acceptance is a […]
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Why Nobody Calls You Back
Calling someone you don’t know is difficult. If you’re like most people, you agonize over what to say for an […]
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Top 10 on Managing Email
“Please read the attached email about the email I sent yesterday in reference to flooding the system with too many […]
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Reducing Verbal Clutter with 4 Key Steps
Join the conversation on Zoom, listen to a reality talk show, or talk to someone on the phone. In these […]
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7 Steps on How to Handle Conflict/Difficult Conversations
1.You don’t have to have all the answers. It’s OK to say, “I don’t know”. If you can find out […]
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Tips for Excellent Customer Service
Your Guide to Providing Excellent Customer Service Define what extraordinary really means…. Knowing what exceptional service entails is essential to […]
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