7 Steps on How to Handle Conflict/Difficult Conversations 1.You don’t have to have all the answers. It’s OK to say, “I don’t know”. If you can find out the answer, say you will and give the person a time frame to get back to them. If you know who is “in-the-know” tell them who needs […]
A New Dimension in Business Drone Technology Meets Centerpoint Connect Together with GSI, Centerpoint Connect Roofing Software is happy to integrate drone footage/3d modeling to its platform. Drone footage has become an invaluable tool in the roofing industry. Many companies are finding drone footage beneficial due to its ability to provide a comprehensive aerial view, […]
Roofing Contractor Growth Through Changing the Discussion Change the discussion from leak repairs to roof management for growth. Convince Customers to Spend More now to be Happy Later…. It’s easy to focus on the minimum a customer must have – because of sensitivity to price. We know the customer is thinking about price, so we […]
Managing and Protecting Your Brand Your brand is your reputation. Each one of your team members has an impact on your brand. What you do and don’t do each day impacts how you are depicted in the marketplace. How do you protect your image? • Display a consistent look – Logos on trucks, team members, […]
Roof Asset Management Clients want their vendors to provide field services with prompt response times, quality work, creative solutions to problems and excellent communication. Customers want efficient ways to send and receive information – often paperless and in real time. It is not enough to inspect the roof, make recommendations and perform the maintenance repairs. […]
Benefits of Preventive Maintenance for a Roofing Contractor and Their Customers The vision of a successful Roofing Service Department is to have the ability to consistently meet and manage Client expectations on emergency leak requests, small scope repairs, and Preventive Maintenance programs. Roofing software assists in keeping you organized and efficient. Preventive Maintenance programs […]
The Extra Mile and Competitive Edge Have you ever heard the phrase, “they went the extra mile”? The extra mile is an action or an expression that sparks a “WOW!” in the mind of a customer or a co-worker. It is an unexpected deed. But before an extra mile is ever walked, it must be […]
Here at Centerpoint we work with hundreds of Roofing Contractors across the US and Canada and get to learn about their businesses. Much of what we offer is outside software, its sharing best practices learned along the way. One of the biggest things a contractor can do to create a recession proof roofing company is […]
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