Objection: You Cannot Get a Tech On-Site When We Need It
Speeding up service levels (4 hours, that evening, same day, next day, two days) may be achievable. There may be […]
Selling Skills
construction project software
Selling Skills – Probing
Probing is the skill of asking questions to gather information and uncover customer needs. There are two types of probes:
Handling Skepticism or Indifference
When a customer questions or doubts that our product will provide the benefit, we say it will, you make a
How to Connect & Re-Connect
We don’t connect with someone when… 1. We interrupt. 2. We don’t listen. 3. We are quick to tell our
Top 10 on Managing Email
“Please read the attached email about the email I sent yesterday in reference to flooding the system with too many
Roofing Contractor Growth Through Changing the Discussion
Change the discussion from leak repairs to roof management for growth. Convince Customers to Spend More now to be Happy
Tips for Excellent Customer Service
Your Guide to Providing Excellent Customer Service Define what extraordinary really means…. Knowing what exceptional service entails is essential to
Develop a Clear Message for Roofing Contractor Growth
Q: “What’s your secret to being a top seller?” A: “Great customers”, she responded. Q: “How do you get great
Roof Asset Management
Clients want their vendors to provide field services with prompt response times, quality work, creative solutions to problems and excellent
Building Your Brand
Everyone wants a great brand. How do you build a better brand? A brand consists of recognition of reputation in