How to Pick the Right CRM for Your Roofing Business
How to Pick the Right CRM for Your Roofing Business Choosing the right CRM (Customer Relationship Management) system is one […]
selling skills
Managing Client Expectations in Roofing Service
Managing client expectations is pivotal in the roofing service industry. It ensures transparency, builds trust, and enhances overall customer satisfaction.
Objection: We Are Happy with Our Current Contractor
Customer: “I’m sorry you’ve wasted your time. We’re very happy with our current contractor.” It’s never easy to find a
Objection: I Need to Think About it
It’s the ultimate non-decision decision. Customer: “Well… It’s very interesting. We’ll need to consider it.” It’s all about timing. Meet
Objection: NO!
Customer: (Objections throughout the discussion) “It’s too expensive.” “We’ve never done it before.” “We are fine the way we are.”
Objection: You Haven’t Been Honest With Me
Respect the other person. Lying diminishes trust. At some point, you may have not provided facts, even if it’s unintentional.
Objection: Need to Compare Prices with Competitor
The presentation is completed. It went well. Very well. You are ready to close. Then, the following conversation occurs: Salesperson:
Selling Skills
Objection: You Cannot Get a Tech On-Site When We Need It
Speeding up service levels (4 hours, that evening, same day, next day, two days) may be achievable. There may be
Qualifying Your Customer
When you hear the word qualify, do you feel overwhelmed? Questions such as, “Was that lead qualified?” are asked
Selling More than Price
Have you ever been low bid and didn’t get the job? It doesn’t seem right. How did it happen? What