Selling Skills – Closing
Selling Skills – Closing When you close, the first step is to summarize those benefits the customer accepted during the […]
Selling Skills
Selling Skills – Probing
Selling Skills: Probing Probing is the skill of asking questions to gather information and uncover customer needs. There are two
Handling Objection
Handling Objection Customer objections usually fall into two main categories: Misunderstandings about our product or service due to a lack
Recognizing Customer Attitudes
Recognizing Customer Attitudes A customer attitude toward our products/services generally falls into one of these four categories: Attitude Example: 😁
Handling Skepticism or Indifference
Handling Skepticism or Indifference When a customer questions or doubts that our product will provide the benefit, we say it
Selling Skills: Features and Benefits
Selling Skills: Features and Benefits Selling is a process of uncovering and satisfying customer needs. In order to do an
Selling by Satisfying a Need
Selling Skills: Selling by Satisfying a Need Selling is a process of uncovering and satisfying customer needs. When communicating with
Selling Skills – How to Support
SELLING SKILLS: How to Support When you support, you acknowledge the customer’s need and introduce the appropriate benefit(s) that will
Would You Buy from You?
Would You Buy from You? The Greek philosopher Socrates said: “The life that is unexamined is not worth living”.
Why Nobody Calls You Back
Why Nobody Calls You Back Calling someone you don’t know is difficult. If you’re like most people, you agonize over