Category: Service

Roof Management – It Works!

Roof Management moves customers from “leak management” to “asset management”, which results in considerable savings for the customer.  Roof Management […]

Roof Inspections and Formal Roof Care Programs

A formal roof care program assists a roofing contractor with keeping client relationships.  Through roof care programs, a company will […]

Top 3: Preventive Maintenance Products for the Roofing Industry

Preventive Maintenance Products are used for regular inspection and maintenance of one roof or a portfolio of roofs for a […]

Tips for Excellent Customer Service

Your Guide to Providing Excellent Customer Service Define what extraordinary really means…. Knowing what exceptional service entails is essential to […]

Roofing Contractor Growth Through an Account Management Model

The key to growing a roofing company is a mindset change and not necessarily an infrastructure change.  Instead of managing […]

Roof Asset Management

Clients want their vendors to provide field services with prompt response times, quality work, creative solutions to problems and excellent […]

Benefits of Preventive Maintenance for a Roofing Contractor and Their Customers

The vision of a successful Roofing Service Department is to have the ability to consistently meet and manage Client expectations […]

A Service Culture

Service does not refer to a section of a roofing contractor, a department, a leak call, or a roof tech. […]

A Remarkable Service Experience

The opposite of “remarkable” is “very good”.  Most would believe that the opposite of “remarkable” is “bad” or “mediocre” or […]