long term growth

Scaling Up: A Contractor’s Guide to Service Growth

Scaling Up: A Contractor’s Guide to Service Growth In the world of commercial roofing, scaling a service division is often the key to long-term growth and profitability. But what does scaling really mean, and how can roofing contractors achieve it without causing chaos in other areas of their business?   What Does Scaling Mean in […]

Labor Utilization

Labor Utilization and Service

Labor Utilization and Service   Labor utilization is the total field hours worked divided by the total hours billed. This percentage should be above 90% consistently. This means that 10% of the hours you paid were non-billable and conversely 90% of the hours paid were billable to customers.    Unbilled hours arise from warranty calls, call […]

proactive

Managing Client Expectations in Roofing Service

Managing Client Expectations in Roofing Service Managing client expectations is pivotal in the roofing service industry. It ensures transparency, builds trust, and enhances overall customer satisfaction. To manage your client’s expectations, here’s a few best practices:   Setting Clear Timelines Establishing clear timelines, such as a 72-hour response for leak calls and a two-week turnaround […]

Roof Maintenance

Roof Management – It Works!

Roof Management – It Works! Roof Management moves customers from “leak management” to “asset management”, which results in considerable savings for the customer.  Roof Management is a proactive approach to managing roofing assets for client portfolios of properties.   Roof management is a program and a strategy that includes all the services provided by your […]

Roofing service culture

A Service Culture

A Service Culture Service does not refer to a section of a roofing contractor, a department, a leak call, or a roof tech. Service refers to meeting the requirements of your clients.  Doing what you promise. Being a solution provider for every client, on every job site and in every situation. Your relationships with each […]