Handling Objection

handling objection roofing skills sales

Handling Objection Customer objections usually fall into two main categories: Misunderstandings about our product or service due to a lack of information. Drawbacks of our product or service, which exist whenever we are unable to directly satisfy the customer’s dislike or dissatisfaction with our product or service.   Misunderstanding Drawback The customer objects to using […]

Would You Buy from You?

Salesman Business Deal

Would You Buy from You? The Greek philosopher Socrates said: “The life that is unexamined is not worth living”.   Similarly, English historian Thomas Carlyle said: “What we have done is the only mirror by which we can see what we are”. One of the very best ways to assess your effectiveness in handling customers […]

Why Nobody Calls You Back

Why Nobody Calls You Back Calling someone you don’t know is difficult. If you’re like most people, you agonize over what to say for an eternity before you finally pick up the phone. Then, instead of getting a human being on the line, you end up having to leave a voicemail message. And nobody calls […]

Roof Inspections and Formal Roof Care Programs

Roof inspection ipad

Roof Inspections and Formal Roof Care Programs A formal roof care program assists a roofing contractor with keeping client relationships.  Through roof care programs, a company will offer life cycle care of roofing and building assets so those assets provide service for their intended design life. Roof Management moves customers from “leak management” to “asset […]

Top 4: Sustainable Products that a Roofing Contractor Can Implement NOW!

Skylight

Top 4:  Sustainable Products that a Roofing Contractor Can Implement NOW! Sustainable Products provide environmental, social and economic benefits while protecting public health and the environment.   Performance:  These products are based upon a planned event and planned services.     Features:   The Client may receive government incentives to install product/use product. The Client may be required […]

Top 5 Professional Services to be Offered by a Roofing Contractor

Top 5 Professional Services to be Offered by a Roofing Contractor Clients buy and sell properties or begin managing a new property. During times of transition, data of roof conditions are required to assess the value of their assets. Clients need to have access to their roof data where and when they want it to […]

Top 8 – Roofing Industry Specialty Products

commercial rooftop

Top 8 – Roofing Industry Specialty Products These products are created based upon OSHA requirements, Tenant requests, and “Add-Ons” (upsells for quoted services). Performance:  These products are based upon a planned event and planned services.   Features:  Different features are attributed to each product. Reliability:  Scheduled work.  Reliable due to the standardization of the products. Conformance:  […]

Top 7 On-Demand Products for the Roofing Industry to Grow Your Business

top 7 roofing

Top 7 On-Demand Products for the Roofing Industry to Grow Your Business Your client has un-planned service at a facility.  The client has a current problem that needs to be addressed quickly. Performance:  These products are based upon a current need.  The service is required now to fix a problem.  These products all require quick […]

Top 3: Preventive Maintenance Products for the Roofing Industry

ipad roof inspection

Top 3: Preventive Maintenance Products for the Roofing Industry Preventive Maintenance Products are used for regular inspection and maintenance of one roof or a portfolio of roofs for a client.   1.Preventive Maintenance & Inspection Program – Designed as a preventive maintenance program.  The frequency of site visits is negotiated.  This program is an inspection only […]

Did You Say What I Thought You Said? 7 Keys to Good Communication

Roofing blog

Did You Say What I Thought You Said? 7 Keys to Good Communication Communication is a key ingredient to working together effectively. Communication is not easy; talking is easy. Communication requires that we listen and speak skillfully, so our message is understood. In our business, we interact with all sorts of people. Some people maybe […]

How to Connect & Re-Connect

How to Connect & Re-Connect We don’t connect with someone when… 1. We interrupt. 2. We don’t listen. 3. We are quick to tell our solutions – to fix it. 4. We ask more than one question at a time. 5. We ask a question and then answer it too. 6. We tell our story […]

Top 10 on Managing Email

Email tips

Top 10 on Managing Email “Please read the attached email about the email I sent yesterday in reference to flooding the system with too many unnecessary emails. Please forward to your entire staff. “ Some of our email requires us to take action, and some is for information only. How can we make email more […]

Reducing Verbal Clutter with 4 Key Steps

Cup with Message

Reducing Verbal Clutter with 4 Key Steps Join the conversation on Zoom, listen to a reality talk show, or talk to someone on the phone. In these various places, listen for the “you knows”, “likes”, and “ums”.  You may be saying “you know” at the beginning and end of every phrase and you don’t even […]

7 Steps on How to Handle Conflict/Difficult Conversations

conflict resolution

7 Steps on How to Handle Conflict/Difficult Conversations 1.You don’t have to have all the answers.  It’s OK to say, “I don’t know”.  If you can find out the answer, say you will and give the person a time frame to get back to them.  If you know who is “in-the-know” tell them who needs […]

A New Dimension in Business: Drone Technology Meets Centerpoint Connect

GSI roofing

A New Dimension in Business Drone Technology Meets Centerpoint Connect Together with GSI, Centerpoint Connect Roofing Software is happy to integrate drone footage/3d modeling to its platform.  Drone footage has become an invaluable tool in the roofing industry. Many companies are finding drone footage beneficial due to its ability to provide a comprehensive aerial view, […]

Roofing Contractor Growth Through Changing the Discussion

Client communication

Roofing Contractor Growth Through Changing the Discussion Change the discussion from leak repairs to roof management for growth. Convince Customers to Spend More now to be Happy Later…. It’s easy to focus on the minimum a customer must have – because of sensitivity to price. We know the customer is thinking about price, so we […]

Exceptional Service

Roofing customer service

Tips for Excellent Customer Service Define what extraordinary really means…. Knowing what exceptional service entails is essential to establishing the procedures and the mindset with which to achieve it.  What does extraordinary mean to you?  Keeping appointments…saying please and thank you…. a clean shiny truck…. uniformed service crews…. Ask if you’re not sure…. If you […]

Develop a Clear Message for Roofing Contractor Growth

Develop a Clear Message for Roofing Contractor Growth Q: “What’s your secret to being a top seller?”  A: “Great customers”, she responded. Q: “How do you get great customers?”  A: “Phenomenal customer service”, she replied. Q: “How do you provide phenomenal customer service?” A: “Listening”. Q: “What are you listening for?” A: “Their specific needs.” […]

Roofing Contractor Growth Through an Account Management Model

The key to growing a roofing company is a mindset change and not necessarily an infrastructure change.  Instead of managing the work – manage the account.  Each Client, each portfolio, each site, each phone call, each report, each proposal, each contract, each invoice is important.  Taking the time to develop a relationship and exceed the […]