Business & Operations GUIDE & INSIGHT
Labor Utilization and Service
To calculate this billing-based measure of labor utilization, divide field hours billed to customers by total paid field hours for […]
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News & practical articles
Business & Operations GUIDE & INSIGHT
Earning Property Managers’ Trust in the Commercial Roofing Industry
Earning the trust of property managers is crucial for building long-lasting relationships and securing business. Property managers oversee substantial investments […]
Business & Operations GUIDE & INSIGHT
Preserving Company Culture Amid Growth
Aligning Operations with Customer Perception In the pursuit of sustainable growth, maintaining company culture while aligning internal operations with external […]
Business & Operations GUIDE & INSIGHT
Roof Management – It Works!
Roof Management moves customers from “leak management” to “asset management”, which results in considerable savings for the customer. Roof Management […]
Business & Operations GUIDE & INSIGHT
Stumbling Blocks on the Road to Success
What’s getting in the way? You are…. The stumbling blocks on the road to success are of your own creation. […]
Business & Operations GUIDE & INSIGHT
Roof Inspections and Formal Roof Care Programs
Roof care programs combine regular inspections, maintenance records and planned follow-up. They give contractors and property owners a structured way […]
Business & Operations GUIDE & INSIGHT
Top 8 – Roofing Industry Specialty Products
Roofing specialty services address a specific site need alongside routine repair or construction work. The eight examples below cover access […]
Business & Operations GUIDE & INSIGHT
Top 3: Preventive Maintenance Products for the Roofing Industry
Preventive Maintenance Products are used for regular inspection and maintenance of one roof or a portfolio of roofs for a […]
Business & Operations GUIDE & INSIGHT
Roof Asset Management
Clients want their vendors to provide field services with prompt response times, quality work, creative solutions to problems and excellent […]
Business & Operations GUIDE & INSIGHT
Benefits of Preventive Maintenance for a Roofing Contractor and Their Customers
Preventive roof maintenance brings inspections, small repairs and follow-up into a planned service program. Agree on the scope, visit schedule […]
Business & Operations GUIDE & INSIGHT
A Service Culture
Service does not refer to a section of a roofing contractor, a department, a leak call, or a roof tech. […]
Business & Operations GUIDE & INSIGHT
A Remarkable Service Experience
The opposite of “remarkable” is “very good”. Most would believe that the opposite of “remarkable” is “bad” or “mediocre” or […]