Tag: construction CRM

Selling Skills – Closing

When you close, the first step is to summarize those benefits the customer accepted during the call.  In other words, […]

Selling Skills – Probing

Probing is the skill of asking questions to gather information and uncover customer needs.  There are two types of probes:  […]

Top 8 – Roofing Industry Specialty Products

These products are created based upon OSHA requirements, Tenant requests, and “Add-Ons” (upsells for quoted services). Performance:  These products are […]

Top 7 On-Demand Products for the Roofing Industry to Grow Your Business

Your client has un-planned service at a facility.  The client has a current problem that needs to be addressed quickly. […]

Did You Say What I Thought You Said? 7 Keys to Good Communication

Communication is a key ingredient to working together effectively. Communication is not easy; talking is easy. Communication requires that we […]

Top 10 on Managing Email

“Please read the attached email about the email I sent yesterday in reference to flooding the system with too many […]

Roofing Contractor Growth Through Changing the Discussion

Change the discussion from leak repairs to roof management for growth. Convince Customers to Spend More now to be Happy […]

Tips for Excellent Customer Service

Your Guide to Providing Excellent Customer Service Define what extraordinary really means…. Knowing what exceptional service entails is essential to […]

Develop a Clear Message for Roofing Contractor Growth

Q: “What’s your secret to being a top seller?”  A: “Great customers”, she responded. Q: “How do you get great […]

Managing and Protecting Your Brand

Your brand is your reputation. Each one of your team members has an impact on your brand. What you do […]